For International Customers only:
Our business is located in St. Petersburg, FL USA but we welcome international customers. Our website shopping cart is set up for shipping within the US, but you are welcome to utilize it. We will bill you for additional shipping after the package has been sent and will only charge the cost of shipping the package itself minus what you have already paid via the shopping cart. Please understand that if you do not honor the additional charge we will not honor additional orders from you in the future. We have customers all over the world and would love to serve you as well, so I hope you find this method of doing business with us satisfactory.
If you do not wish to be billed for additional shipping, please email us at Dena@beneaththehawthorn.com directly with your order and we will send a total that you can pay for in full before we ship your items.
We accept International credit card payments through PayPal and Yahoo PayDirect. We also accept international money orders (bank drafts) in US funds. Please email us if you would like to pay by this method.
How to shop using this site:
Beneath The Hawthorn uses a popular secure server called PayPal to accept credit card and electronic check payments. We are PayPal verified, which means we have satisfied the PayPal criteria of verification. You may check our verification here. Throughout the site you will see 'buy here' buttons next to the products we are currently offering. If you click on a button, a shopping cart window will open showing the item you've placed in your cart. You may close this window and continue shopping the site until you are finished. At any time you can click on the 'view shopping cart' buttons throughout the site and see what your total is. You may also, at any time, remove an item or adjust the quantity of an item in your cart. When you are finished shopping, simply click on the 'view shopping cart' button and then proceed to checkout. Your shipping charge will appear and you then agree to the total by clicking one final button. You have the option of cancelling your purchase up until this final click.
As of March 2004, we are also accepting Yahoo PayDirect for all orders, but you must email us if this is your payment option. We will send a request along with your total.
Our Shipping Policy:
All spell/ritual kits are shipped via the United States Postal Service Global Priority Mail. All other items are shipped at our discretion, but we generally do ship everything first class or Priority with the exception of books, which we may ship bookrate. All in stock items are shipped within 2 business days. The spell/ritual kits and bath salts, which we only make upon order, generally are mailed within 3-5 business days. Internationally, your ritual kit should arrive within 1 1/2 weeks, but it depends on your countries postal service and your location.
Out of stock items:
We strive to put up a notice about out of stock items right away, but as we have limited quantities of each item, it is possible that we will receive too many orders of an item in one day to fill all of the orders. If this does occur, we will notify you by email right away and offer an exchange, a refund, or the option of waiting a week or two until we receive a shipment.
Confirmation of your order:
After payment, you will be taken to a thank you page or an order form (depending on what you have purchased). This confirms your successful placement of an order with us. If this does not happen, do not worry! It doesn't mean that you haven't placed your order--we are human and we do make mistakes! There may be an occasional item on the site that is not properly linked back to the proper page. Paypal will automatically send you an email confirmation of your payment to let you know you have made a successful purchase. In addition, we do also personally confirm your order via email. If you do not hear from us in a day or two after purchase, feel free to send an email to Dena and ask about your purchase.
Returns:
Due to the nature of our business, we do not have many items that are damaged during shipment (we even individually wrap all candles!). However, if you do receive an item that is damaged or that you simply do not like, we will consider returns on an individual basis. Please contact us with any problem~it is our goal to keep our customers not only satisfied, but exceptionally pleased!
Please note: all of our candles are handcrafted; therefore, there is almost always slight irregularities in the smoothness of the circular top of the votives. This is not a defect in the candles, but rather loving proof of gentle hands creating first class candles out of pure vegetable wax and essential oils.
